About the Company

Established in 1961, 3 Point Motors Mercedes-Benz is an iconic name in Melbourne automotive / luxury circles. This is your chance to work for one of the world's most recognised and prestigious automotive brands.

About the Role

You will be based at the company's Service Department in Heidelberg Road Fairfield, where you will provide a range of customer service, data entry, and admin support functions to ensure our clients' high expectations are being met or exceeded.

You will interact with a variety of internal and external stakeholders including:

• Existing vehicle owners
• Aftersales team including Service Advisors and Managers
• Vehicle sales department team
• Parts department teams
• Marketing department team
• Manufacturer representatives and external suppliers
• Senior management & administration

Duties and responsibilities

This role will involve a range of activities, including:

• Switchboard - taking customer service bookings
• Reception - face-to-face interaction with customers during service process
• General housekeeping - customer lounge and reception areas
• Data entry - preparation and completion of repair orders and general admin
• Booking schedule maintenance

Preferred Candidate profile

We'd love to talk to applicants with a genuine desire to provide an exceptional customer experience. You will have a background in Automotive Service Reception preferably in a new car dealership environment.

Attributes, Skills and Experience

The right attitudes are important and we will be asking candidates to demonstrate the following attributes:

• Good attendance and time keeping
• A customer service background and mindset
• Good telephone manner and proven ability to operate a busy switchboard
• Confident personality to generate customer confidence in face-to-face interactions
• Team player who is reliable and accountable
• Pride in presenting yourself in a neat and professional manner
• Trainable and able to handle direction including performance feedback
• Good keyboard / data entry skills and the ability to use popular MS applications
• Ability to learn new IT systems

Why work for 3 Point Motors?

People enjoy working for 3 Point Motors. It is a team of talented people who are proud of the vehicles they sell and service and enjoy the success generated by their efforts.

Hours and Benefits

This is a full-time Monday-Friday position - hours are 8.30am-5.30pm

How to Apply

Please apply by clicking the "Apply for this job" box and attach your CV / Cover Letter.