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Night Customer Service Manager Full-time Job

5 years ago Other Jobs Melbourne   311 views
Job Details
  • Excellent Opportunity
  • Work Life Ballance
  • Stability with contracts over 5 years

The Company

A well known and established Cleaning & Maintenance company who provide an integrated service to a diverse client base including corporate, government, education, health, service, industrial and retail. contracts.

The Role

You will report to the Operations Manager, taking ownership for the day-to-day management and compliance of a delegated portfolio of commercial cleaning contracts or clients. You will be a key point of contact for clients, acting as critical part of the operations team in building rapport and partnering with strategic stakeholders to understand and deliver client objectives including:

  • Lead and manage a cleaning operations team.
  • Work accordingly to budget
  • Promoting a high standard of quality assurance amongst team members
  • Assist in new contract start-ups and change overs
  • Managing onsite compliance by promoting relevant OH&S and environmental policies and procedures as well as chemical and test and tag programs.
  • Promoting a high standard of quality assurance amongst team members
  • Develop new business opportunities and assist in quote preparation.

Benefits

You will be provided the opportunity to work for a growing organisation who promote within and have a reputation of one of the best in the industry.

Experience Required

  • A minimum of 5 years operational experience within a cleaning management capacity
  • Night shift experience
  • Robust stakeholder management and communication skills
  • High level of emotional intelligence
  • Self-starter with the ability to work autonomously
  • Excellent communication and negotiation skills
  • Passion for delivering quality service
  • Computer literacy & CRM software skills
  • Cert IV in Training & Assessment
  • Current Victorian Drivers Licence essential.

How to apply

If you would like to be consider for this opportunity please click ‘apply’ and follow the prompts. Alternately, call Lesley Vallance for a confidential discussion on 0439789952.

Company Description
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