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Hotel Night Auditor Full-time Job

6 years ago Other Jobs Melbourne   456 views
Job Details

Adara Hotels and Apartments are a rapidly growing hotel chain, driven by the personal qualities and high standards of our team. Our intention is to provide exceptional and friendly customer service to each and every guest who chooses Adara as their accommodation choice. With multiple diversely unique properties, opportunities for growth within the company are never ending.

We are currently seeking Night Auditors to join our enthusiastic and successful team on a full time basis. All applicants must be able to provide friendly, professional and personalised customer service. You must be flexible to work on a rotating roster, as well as be available to work on weekends and public holidays.

The main duties and responsibilities of the position include:

  • Working on the reception desk from 11:00pm to 7:00am
  • Greeting guests in a friendly and professional manner
  • Responding to accommodation enquiries via phone and email
  • Promoting the business to achieve accommodation sales
  • Settling end of day reports and emailing them to management
  • Checking guests in and out
  • Tending to any guest needs

The successful applicant will demonstrate a commitment and passion for customer service, strong skills in promoting and up-selling accommodation services, excellent and well articulated communication, excellent time management and multi-tasking skills, strong attention to detail, and work well within a team. You must also have a flexible can-do attitude, and be open to process changes where necessary.

You must be available to start training no later than the 25th of September, 2017.

Prior experience in a similar role is not essential, however it is preferred. A background in security is also favoured, however not essential.

All applications must include a cover letter and CV

Company Description
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