Oaks Hotels & Resorts is a leader in strata–titled management accommodation with properties located in prime CBD and stunning resort destinations across Australia, New Zealand, Dubai and Thailand. Oaks is owned by Minor International, one of the largest hospitality and leisure companies in the Asia Pacific region, with internationally recognised Brands including Anantara, Avani and is looking to further expand the Oaks brand both nationally and abroad.

Rapidly growing international Hotel & Resort Group | Career opportunities in NZ & Australia | Previous Front Office Supervisor experience required.

A day in the life of a Front Office Supervisor:

• Assist in the development and training of Guest Service Agents;
• Ensure that all daily tasks are completed accurately and in a timely manner;
• Conducting guest arrivals and departures;
• Confidently providing personalised, attentive guest service, including pre-empting the guest's requirements;
• Imparting your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions;
• Ensuring guest queries and complaints are handled efficiently and effectively;
• Maintaining accurate guest accounts, adhering to strict confidentiality policies and procedures;
• Finalising guest accounts, including cash handling;
• Assisting in general administration duties in the Front Office department and general duties across the Housekeeping & Maintenance departments as required.

To be successful, you will have:

• Previous hotel front office supervisory experience;
• A commitment and passion for delivering exceptional, pro-active customer service;
• Flexibility to be rostered across 7 days a week;
• Strong computer skills/knowledge, training will be provided for reservations system;
• Demonstrated organisational skills with attention to detail and the ability to manage multiple tasks;
• Professional interpersonal and communication skills;
• A high standard of personal presentation.

What does Oaks offer you?

• Competitive salary;
• Career progression opportunities throughout Australia and New Zealand;
• Discounted accommodation rates for all Hotels across the Group.