• A true opportunity for career growth!
• Located in the CBD!
• Small, values driven team with a care factor like no other!

About The Company

Our client is one of the country's fastest growing electronic security providers who are turning the security industry on its head through really driving the customer experience like no other.

Specialising in the installation, maintenance and monitoring of electronic security systems, our client stays true to their vision of ensuring full security across the homes and business across Australia.

Why You Want To Work Here

Our clients’ belief is that their people ARE the reason why they succeed and that’s why their investment in their staff is second to none. The team think big but act with silver bullets and are constantly challenging the status quo, being accountable for their actions and making a real difference in their customer’s lives.

They have a fun and positive culture that’s all about teamwork, customer service and truly making a difference. It's not all serious though...they know how to have fun, celebrate their success and just some of the perks include: a half day off on your birthday, Foxtel in the lunch room, meditation and team fitness activities!

Break away from the traditional, regimented call centre environment and seize this opportunity that will allow you to tap into and further develop your Customer Service and Administration skills as you support a values-driven team.

About You

No doubt you have done very well within the contact centre space, whether that be through retention, inbound or outbound sales or simply through giving incredible customer service. However, you're craving an opportunity to really make a difference within a company.

You're now at a point in your life where you want to start developing your career and are looking for the right environment to do so.

You have found yourself becoming the go-to person within your team and love helping those in need of advice, support or even some coaching.

You love the small team comradery and understand it requires extra hands on deck when the going gets tough, and let’s face it; you’re the first one offering that helping hand to your team.

Finally, you are 100% dedicated to your customers. Your mantra is all about providing THE best customer experience possible and no enquiry is too big or too small to you.

About The Role

This role’s goal is to WOW each customer! Through balancing Customer Service, Administration and Sales Support and you will achieve your goals and add significant value through;

• Providing a personal and understanding approach to customers both proactively and reactively
• Identifying and acting on opportunities to up-sell and offer beneficial products
• Proactively re-signing existing customers on new monitoring and maintenance agreements
• Effectively managing the scheduling of new jobs, return visits and routine maintenance checks

Selection Criteria

Being all about customer relationships and administration, you must have:

• Demonstrable experience in forming strong relationships with customers quickly
• Exceptional attention to detail and accuracy levels
• Team player qualities and willingness to jump in and lend a helping hand
• Advanced computer skills
• Strong organisational skills

What Next

Please submit your resume, along with a supporting cover letter highlighting why you are best suited to this opportunity.

Your career is in your own hands. What are you waiting for?

Regretfully and respectfully, only successful candidates will be contacted.