Melbourne Sports & Aquatic Centre (MSAC) is an international sporting venue, located in Albert Park. Housed within the elite training facility, are state of the art aquatic and multi-sport training facilities, and the offices of a number of elite sports. With over 2.5 million visitors to our facilities annually, this is your chance to forge your dream career in the fitness industry.

We are looking for an enthusiastic, energetic and self-driven individual to join our Health & Wellness team in this key position. With the key focus of this role being to generate new memberships for MSAC, the role will also play a key part in executing and monitoring retention programs for our large member base. We are looking for someone who has a strong sales/ business development mindset combined with a strong commercial focus and good administration skills. The successful candidate must proven experience working in a similar role (or highly aligned transferable skills).

Whilst working as part of the broader Health and Wellness Management team, your primary responsibility will be to drive revenue and implement programs of work that directly and positively impact member attraction and retention. You will oversee the Member Liaison team (including rostering, coaching & training), and be the key contact for all member feedback. This will include responsibility for developing new initiatives and addressing the feedback from members/patrons to improve existing facilities and services. Sound verbal and written communication skills along with an ability to take the initiative and motivate others will be critical to your success in the role.

As a strong people manager who is not afraid of driving cultural change and having challenging conversations, you will also be able to think outside the box and be the driving force behind sales strategies and initiatives throughout our H&W programs. Your customer service focus will be second to none, and you will thrive in an environment that is both fast paced and challenging. We guarantee you that no two days working at MSAC will be the same!

You have the proven ability to provide leadership to the H&W team and bring them on your journey to improve the overall experience for members. You will have a commercial mindset to proactively identify ways to improve performance, reduce attrition and drive revenue and performance standards across the department. Your ability to build trust with all stakeholders, both internally and externally, will be essential to your success.

This is a full-time role but given that the facility is open across weekdays, evenings and weekends, it is essential that you are flexible in how you are able to structure your working week. You will need to be adept at managing multiple projects and be able to manage an expansive team whilst remaining calm, professional and solutions-focused.

Your key objectives will be:

• Identify and drive revenue generating activities for MSAC
• Build and develop attraction and retention programs for our Health & Wellness members
• Effectively manage team dynamics and individual skill sets to instil a strong team ethos and deliver the best possible service outcomes
• Seek feedback from the members on issues and concerns, and identify solutions to address these
• To work closely with the Marketing team to create marketing plans and develop collateral
• Develop and maintain effective tools to improve member retention and increase average membership tenures
• Identify key reasons for member attrition and develop appropriate preventative programs/strategies
• Regularly analyse data to review results and make recommendations

Proven experience with strong results in a similar field and sound knowledge of the fitness industry is required. Ideally a Certificate 3 / 4 in Fitness (or similar) would be well regarded but is not essential for the role. Candidates must hold CPR qualifications and a current Working With Children Check.

Please send a resume and a cover letter, specifically outlining your experience relevant to this role

We will be reviewing applications and commencing interviews as they come in, so please don’t delay in applying!

"SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities." Successful applicants will be required to undergo a Working with Children Check & Police Check