We are renowned for our inspired people, cutting edge technology solutions and our management experience and expertise. We pride ourselves on our people development and we believe our people are responsible for the continued growth and success of our business.

Inbound Customer Service and Sales for KMART Tyre and Auto Service.

Full Time Roles offering 38 hours per week in a conveniently located CBD office close to public transport, parking and shops.

Working on behalf of a respected Australian retailer that specialises in auto services, you will be responding to customer enquiries, recording relevant data and ensuring maximum efficiency in respect of addressing and resolving customer queries relating to the pricing of tyre quotes and booking in of tyre replacements.

This is a full time role offering 38 hours a week - Monday to Friday – 7.30am to 7.30pm and Saturday - 8am to 6pm on a rotating roster.

Key Responsibilities

• Apply a positive customer focussed attitude and interact with all customers in a professional and courteous manner at all times

• Perform cost-benefit and needs analysis of existing/potential customers and find a product to meet their needs

• Strong focus on conversion of calls to quotes/bookings

• Maintain knowledge of all offers, pricing and current promotions

• Build relationships & work collaboratively with clients and organisational peers

Essential Requirements

• Previous experience within a customer service or sales environment

• Ability to handle multiple tasks with changing priorities in a dynamic, fast-paced environment

• Problem solving and conflict resolution skills

• Excellent customer service skills, patience and resilience

• Self-motivated, reliable, a positive "Can Do" attitude, team player

• Proficient written and oral communication skills

• Efficient and accurate typing ability

• Ability to work autonomously, employ initiative to find solutions, prioritise and exercise discretion

This is a GREAT opportunity for someone who is looking for a full time position offering 38 hours per week and a new challenge with exposure to the greater Salmat; our culture, our people and our clients.

You must be an Australian Citizen or have Permanent Residency to be considered for this role and be able to provide the relevant ID upon attending an interview (Passport OR Birth Certificate and Photo ID).

You must also have full availability Monday to Friday – 7.30am to 7.30pm and Saturday - 8am to 6pm on a rotating roster.

Roles commence on Monday 19th March 2018 - positions are limited - apply now!

Who are we?

Salmat is a leading ASX listed Australian marketing services business. We partner with our clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, we have the right solutions for our clients, enabling them to Reach, Convert and Serve more customers.

Please note successful applicants will be required to complete a background check.

IMPORTANT MESSAGE TO EMPLOYMENT BUSINESSES AND OR EMPLOYMENT AGENCIES

Please note that Salmat will not accept any enquiries or referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to have written authorisation from the Group Recruitment Manager before referring any candidates to Salmat. Without this prior written authorisation being obtained any actions undertaken by the employment businesses/agencies shall be deemed to have been performed without the consent or contractual agreement of Salmat. Salmat therefore shall not be liable for any fees with respect to any such unauthorised referral by any employment businesses/agencies.