• Immediate start
• Proudly Australian owned and operated
• Healthy work-life balance

The Company

Our client is one of Melbourne’s leading design and manufacturing businesses for residential, multi-residential and commercial projects. With a team of over 250, they pride themselves with consistent production of the highest quality wardrobes and interior glass products.

With over 60 years of industry experience, they have contributed to the beautiful interiors of Melbourne homes as well as iconic multi-residential & commercial projects. The company continues to stay ahead of modern design principles and invest in researching and developing products, manufacturing processes, lifestyle trends and clients' needs.

Our client now is seeking for a committed, energetic and enthusiastic Customer Service Advisor with excellent interpersonal skills to join their Laverton North office. In this role, you will work directly with the General Manager in providing quality customer service.

The Position

Managing client communications and relationships is your main responsibility as a Customer Service Advisor. You will interact directly with potential, new, and existing clients. The position requires you to provide quality customer service, while increasing the company’s revenues through increased sales.

Duties and Responsibilities

Key responsibilities include, but are not limited to:

• Being the customer’s point of contact
• Answering customer enquiries regarding, warranty, insurance and the company’s product
• Dealing with customers directly either by face-to-face, electronically, or by telephone
• Developing and maintaining client relationships
• Solving and investigating of any customer issues and problems in an efficient manner
• Achieve company objectives in sales, service and quality though employees and maintain a positive work environment

Skills and Experience

• Highly organised with the ability to multitask
• Comfortable talking on the telephone with excellent telephone etiquette
• Keen attention to detail
• Knowledge of the company’s products and strong computer skills
• Can make decisions based on facts
• Ability to work collaboratively with team members and autonomously as required
• Able to deliver exceptional customer service both internally and externally

Benefits & Culture

This is a great opportunity to work for a company that stays ahead of modern design principles and invest in researching and developing products, manufacturing processes, lifestyle trends and clients' needs.

You can expect a high investment in training and individual professional development and your customer service career will excel!

They are also committed to being environmentally friendly - using a state-of-the-art air purification and filtration system to ensure pollutants are disposed of according to Local Council and Australian Industry Regulations.

How to Apply

If you are interested in this role, click 'APPLY NOW' to forward an up-to-date copy of your CV quoting reference number BH/21390 or call Becky Honess on 03 8606 0300. Please note, due to a high volume of applicants, only successful candidates will be contacted.