• Strong training & development culture
• Excellent remuneration, discounts & benefits
• Supportive team environment

About the business and the role

L'Occitane is a natural and luxurious beauty brand that is renowned worldwide. Our beauty products originate from Provence in the South of France and an emphasis on ethical and socially responsible processes has been practised since the company was founded in 1976.

L'Occitane values authenticity, respect, continuous improvement and these values are why L'Occitane now boasts over 2,200 boutiques worldwide.

The role of Assistant Store Manager is to effectively help manage the day-to-day operation of our beautiful store in the Qantas Terminal and Melbourne Airport. To help lead the team with the Store Manager, consistently achieve the store objectives and assist in reaching the business goals.

Job tasks and responsibilities

• To be a role model and "Buddy" of all new boutique Team Members and to assist in the management of the induction program.
  
• To be a sales and Customer Service role model to Boutique Team Members, consistently coaching the team on customer service and sales to improve and maintain expected performance and achievement of KPI's.
  
• To assist the Manager with stock management and stock takes. To deputize in the absence of the Boutique Manager with full administrative and reporting responsibility for the boutique.
  
• Assists in developing the teams understanding of company procedures, true stories, core values and structure. In conjunction with the Boutique Manager, manage merchandising and housekeeping responsibilities for the boutique in a consistent and timely fashion and in line with company guidelines.

Skills and experience

• Possess 100% customer focus, including being approachable and courteous
• Store Assistant Management experience highly regarded
• Excellent communication skills, both verbal and written.
• Strong team player with the ability to motivate and inspire a team.
• Understanding of KPI's and the ability to analyse and report figures.
• Skin care experience is ideal but not essential.

Job benefits and perks

• A competitive salary including generous staff discounts & incentives.
• A feedback rich culture that supports openness and transparency.
• A strong focus on training and development of