Outlook Support Analyst's job based in the CBD with a State Government Organisation for a 6 month contract

Your new company
This role is with a Victorian State Government Organisation based in Melbourne CBD. This role is for an Outlook Support Analyst for a 6 month contract based within the CBD.

Your new role
Your new role as an Outlook Support Analyst will be to

• Demonstrate experience in handling large user base
• Experience in post migration support
• Experienced in Lotus Notes & Outlook products support & other application support
• Good understanding of Outlook and its components, Calendaring, OWA, etc.
• Exposure to Microsoft Cloud & Office 365 environment
• Migration experience from Notes to Outlook & knowledge in Quest tools is an advantage
• Demonstrated ability to work in a collaborative environment, including working with an outsourced IT provider
• Excellent analytical & problem solving, multitasking & documentation skills

What you'll need to succeed
You will need to have the following when applying for this position:

• Provide Level 1-2 pre and post migration user support
• Resolve user issues on time and respond to user queries with appropriate solution
• Provide Floor walk/on call/Remote desktop support
• Travel to regional site when needed
• Testing of the applications & flagging all the issues to the appropriate teams
• Work with Vendor teams to get any unresolved issues fixed
• Work with existing program resources & change, comms teams to get the desired output

What you'll get in return
You will be rewarded with an excellent daily package and this is an excellent opportunity for someone looking for a 6 month contract based in the CBD with a possibility of it being extended further.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or forward an MS document [email protected].