Level 2 Support Engineer

• Permanent opportunity
• >> CBD Location <<
• !! On-going Training is provided - Solid Career path !!

ABOUT THE CLIENT

Are you a Level 2 Support Engineer seeking a brand new permanent role?

Our client, a Managed IT Services Company who take pride in providing end to end client support are now seeking a competent & experienced Level 2 Support Engineer to join their expanding team in Melbourne CBD.

This is a Client facing role and most of your time will be spent on-site to provide exceptional service to their new & existing accounts.

KEY RESPONSIBILITIES:

• Provide IT support to Microsoft's core business applications, as well as virtual environments.
• Proactive consultancy, root cause analysis and regular maintenance activities across a varied range of technologies working closely with vendors including, Microsoft ,HP and VMWare
• Implement & support Microsoft related technologies: Windows Server, AD, Exchange, SQL, SharePoint, etc.
• Implement system solutions for customers using technologies that meet their needs
• Implementing disaster recovery solutions
• Provide networking technical support: WAN and LAN connectivity, routers & firewalls.
• System documentation and consulting services to include system reviews and recommendations
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

REQUIRED SKILLS & EXPERIENCE:

• At least 2 years hands-on experience troubleshooting issues across and within numerous environments
• Completed or currently attaining an accredited Microsoft certification
• Excellent problem solving and Time Management skills
• Previous experience working with a Managed Services, Consulting or Integration firm using Microsoft, Cisco, Citrix or VMware, Shadow Protect & Veeam is highly desirable
• Experience with MAC Devices
• Working knowledge of Enterprise hardware platforms
• Interpersonal and written communications skills are to be exceptional
• Attention to detail is a must as is your ability to liaise confidently with clients
• Experience with LAN and WAN networks would be an advantage.
• Experience with MSP Tools such as N-Able , ConnectWise &/or similar

To be successful in this role you will:

• Possess exceptional interpersonal skills: telephony skills, communication skills, active listening and customer-care
• Be self-motivated with the ability to work in a fast moving environment
• Work in close team and deliver great customer service
• Have a good Technical awareness and the ability to diagnose problems, risks and possible future issues
• Develop in-depth understanding of the client and how IT relates to their business strategy and goals
• Adapt to changes quickly and have a great multi-tasking ability
• Must be an Australian resident and have a valid driver's license

To be considered for this fantastic permanent opportunity, please click on the "APPLY NOW" button sending your resume in WORD Format or for a confidential phone chat, please call Michael Christmas on 03 8680 4215. Due to the large number of applicants, only progressing candidates will be contacted.